HAP Radiology Billing and Coding Blog

The New Patient Refund and the Changing Landscape of Customer Satisfaction Trends in Healthcare

Undoubtedly you have heard the phrase, “consumerism in healthcare” but is that something that we really want, as practice administrators, as hospitalists, as physicians? Because with true consumerism, healthcare delivery will shift to a true retail business,  manifested amidst quality, price and location shopping. Within radiology and other healthcare specialties, there is now greater transparency including widespread utilization of pre-service price estimators and physician quality scores published on Medicare’s Physician Compare website,  vitals.com and zocdoc.com, among others.  However, a potentially more hidden precept of the retail business that is forthcoming is the patient refund.

Categories: patient billing, patient collections, patient experience

The Importance of Accepting Electronic Payments at Your Radiology Practice

In our article Best Practices in Radiology Patient Billing, we identified a greater focus on practice billing processes as a critical element in improving patients’ satisfaction with the practice, and we encouraged practices to accept electronic payments.  According to the InstaMed Trends in Healthcare Payments Eighth Annual Report 2017 released in May 2018, “Consumer loyalty is increasingly tied to the healthcare payments experience as 65 percent of consumers would consider switching healthcare providers for a better healthcare payments experience.” 

Categories: radiology reimbursement, medical billing, patient billing, patient collections, radiology, patient experience

Using patient education to expedite payments in hospital-based radiology

In today’s healthcare landscape, patients are paying more out-of-pocket for services than ever before. The numbers of people with high deductible health plans and those who are uninsured have risen; often leaving patients with large medical bills and providers struggling to collect the money they are owed.

Categories: patient billing, patient collections, radiology, patient experience

Prioritize Patient Billing in Your Radiology Practice

Guest Author | by Elizabeth W. Woodcock, MBA, FACMPE, CPC

Improving patient collections may not be at the top of the to-do list in many radiology practices, but it should be. There’s no non-clinical activity more important to your practice’s future than taking action to get paid for the services you provide.

Categories: radiology billing, guest author, patient billing, patient collections

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